The Phone Number telephone prospecting and customer service management software is a 100 saas solution. This means that you do not need to install the software on a server or on the computers of your collaborators. Phone Number is a solution hosted on a remote server accessible from a simple […]
The success of a telephone prospecting operation depends on several factors the relevance of the product you want to sell, the quality of the contact file to call, the strength of the sales pitch, the telemarketers ability to bounce back from objections. But before you can start presenting your product […]
In the heart of summer, you are comfortably seated by the pool. The laughter of children, the smells of barbecue remind you that you are on vacation. However, you cant help thinking about what you will be able to do when you return to improve the organization of your sales […]
Dont quit well take your call this haunting message, everyone has already heard it at least once. The latest polls prove it french companies are bad students when it comes to customer relations. However, any business needs its customers to exist and last. Heres how we can help you better […]
Like it or not customers in 2019 expect a quick response to their requests, and more often than not quick means immediately. The telephone channel remains the most used to contact customer service. When a customer contacts you, its rarely to tell you that everything is fine and that he […]
When you have the impression that your internet service provider is royally laughing at your multiple complaints. Are you irritated definition used in the field of customer relations, the expression once and done makes it possible to illustrate the fact of immediately and successfully processing a request or a complaint […]
Since august 1, 2019, arcep decision 20180881 has come into effect. This makes it possible to meet different objectives, but the one that interests us the most concerns the protection of users against fraud and abuse. This system supplements various measures put in place since 2014 hamon law on telephone […]
For companies regardless of their size, telephone prospecting remains a very effective way to obtain new customers. Doing cold calling or reactivating inactive customers who have not placed an order for a while requires having welladapted methods and tools. Organize the work of telemarketers with telephone prospecting software, it is […]
Bloctel is a service created in 2016 to allow consumers to refuse cold calling by registering their telephone number on an opposition list. Registration is free for consumers. For professionals, lets review together the operation of this system set up to respect good practices in telephone prospecting. Access the bloctel […]
During strike days or when the weather has decided to block you at home, there is always an alternative to continue working teleworking or homeshoring. A word that we hear more and more but which is not a novelty. What is new, however, is having the possibility of easy access […]
A telephone satisfaction survey is a marketing survey that aims to measure the level of customer satisfaction and analyze the factors that have an impact on the level of this satisfaction. Often neglected by companies, it is nevertheless a very effective way to measure and manage the customer experience and […]
A file qualification operation is carried out thanks to qualification calls, ie telephone calls made by one or more telemarketers or teleoperators. These calls make it possible to validate or complete information concerning a possible prospect. File qualification operations are mainly used in a b2b marketing context, but there are […]
Hyperfictional and economical, cloud solutions are gradually establishing themselves in companies seeking to optimize their customer service. What is the cloud the cloud consists of storing data on remote servers, accessible via the internet to store and use data. Saas software as a service is software that uses cloud technologies […]
Customer service is the provision of services to customers before, during and after a purchase. It is made up of all the human and organizational resources mobilized by a company to meet the information and service needs of customers. The nature of the activities of a customer service is very […]
If acquiring new customers is necessary, retaining them afterwards is essential. Lets take a look at the main areas to address to best retain customers over the long term. Why build customer loyalty retaining customers means first of all minimizing the loss of customers, in particular during price changes, but […]
Your collaborators are humans who, like you, are sensitive to their environment and their interactions. Ensuring their wellbeing is essential to boost their motivation and reduce turnover. Beyond an undeniable gain in productivity, you can boast of having made your company a privileged place in which your employees feel good. […]
An interactive voice server ivr is a program that automatically picks up your customers. Thanks to voice messages recorded beforehand, it broadcasts menus in which the customer can navigate using his voice or the keypad of his telephone. Lets take a look at the benefits of such a service for […]
Do you notice a drop in the performance of your contact center or do you simply want to learn more about the strategies to adopt to improve its performance this article will allow you to see more clearly and will offer you simple and effective solutions to achieve your goals. […]
Knowing the procedures and the products we sell is one thing. Having a good speech with a prospect is the best way to transform knowledge into sales. In a telephone prospecting activity, there are different methods to ensure that the speech of the teleprospectors is the right one lets see […]
Even if you offer the most efficient service, sell your product in the best possible way, you will receive calls from your customers, and it will not always be to congratulate you… If most of the time, the exchanges manage to remain cordial, lets see together how to manage more […]
Working in a contact center is often stressful. This stress impacts both the health of agents and the quality and performance of your contact center. Lets now see the causes of this stress, the multiple consequences, and finally, some ways to remedy it. The causes in a call center, several […]
The switchboard is a vital tool for all companies, it allows calls from. Customers or suppliers to be received and then redirects these calls to the people or departments concerned. Most often, the switchboard is located on the premises of the company but in certain. Situations, it may be necessary […]
Customer relations centers collect and process a large amount of personal data from their customers. Whether at european level with the gdpr or nationally, it is difficult to navigate with different constantly changing texts. Lets see together a small summary of the important points of the legislation applied to customer […]
Managing your telephone prospecting on excel is a very common idea in many companies. This is a serious mistake because excel is not at all suitable for telephone prospecting. I will explain in a few lines why, and the consequences that this can have for your company. Information sharing even […]
Bloctel is the service managing the cold calling opposition list which allows consumers to no longer be canvassed by a professional with whom they have no contractual relationship. Previously, registration was valid for 3 years and a renewal request was necessary in order to clearly express the consumers wish to […]
Spam refers to unsolicited calls or messages sent in bulk over a telephone line or to an email address. Spam can be either commercial in nature or fraudulent in nature. Why are my calls tagged as spam if you have the impression that your recipient is not receiving your calls, […]
Supervision of telephone canvassing in insurance is more rigorous on 5 axes the consent of the client, the recording of calls and the conditions of the contract accumulation, signature and deadlines. What can Phone Number do for you 1 obtain the clients consent the distributor of insurance contracts must introduce […]
